Affected Users

  • users with Windows OS who have McAfee Antivirus or Windows Defender installed

Issue Description

On a Windows 10 OS environments with a McAfee Antivirus installed the LongTailPro.swf file is marked as a treat and it’s automatically put under Quarantine by McAfee.

The false-positive finds a “SWF/Exploit-Rig.b” exploit in the SWF file, this declaration was added on the January, 17th 2017 McAfee Release.

McAfee Labs Stinger 12.1.0.2152 (64-bit)

This is a false-positive because the LongTailPro SWF runs natively in a self-wrapper environment (AIR) and according to the Virus Profile, the virus uses an HTML page to load and decrypt a malicious Javascript code to run in the browser.

“These are probably parameters passed to the server to be used in creating a unique exploit for that machine, which will only run on that specific system. This is possible what is used by the HTML page to load and decrypt the javascript in it, which in turn must be used to load the SWF file.

This issue produce the following error alert when the user try to open LongTailPro

Initial content could not be found for this application. Try re-installing or contacting the publisher for assistance.”

Fixes

Uninstall Long Tail Pro and Adobe Air

  1. uninstall both Adobe AIR and Long Tail Pro from your computer, then restart your computer.
  2. Reinstall the latest version of Adobe AIR. You can get Adobe AIR right here: http://get.adobe.com/air/

Note: Please DO NOT delete related files (if you have a third party uninstallation app that prompts to do that for you), as doing so will delete your existing projects.

Remove the file “LongTailPro.swf” from Quarantine

  1. Open the Quarantined and Trusted Items page.
  2. On the Home Page, click Navigation in the upper-right corner.
  3. Under Features, click Quarantined and Trusted Items.
  4. Click Quarantined Items or Quarantined Potentially Unwanted Programs to display the list of quarantined threats.
  5. From the list, select the item LongTailPro.swf from quarantine, and click Restore.

Add the LongTailPro app to the Antivirus White list

 Step 1 - Exclude LongTailPro from being scanned during installation

 

Before you can installLongTailPro you must disable McAfee real-time scanning so thatLongTailPro is not detected as a false positive during installation.

Launch the McAfee LiveSafe / Total Protection main console.

Click on the "Virus and Spyware Protection" tile to open this menu.

Click once on "Real Time Scanning" to open this menu.

Click on "Turn Off" to temporarily disable McAfee's real time scanning protection. We will re-enable it at the end of these steps.

In the next screen select "When I restart my PC" and then click the "Turn Off" button.

Click "Done".

Now that you have disabled this feature you can now install LongTailPro.

Step 2 - Exclude LongTailPro files and folders from being scanned

After installing LongTailPro you must exclude the LongTailPro files and folders from being scanned again.

Launch the McAfee LiveSafe / Total Protection main console.

Click on the "Virus and Spyware Protection" tile to open this menu.

Click on "Real Time Scanning" to open this menu.

Click on "Excluded Files".

Click "Turn On" to enable the Excluded Files dialogue.

On Windows 64 bit systems, click "Add file" and browse to C:\Program Files (x86)\LongTailPro\LongTailPro.swf

On 32 bit systems the folder location is "C:\Program Files\LongTailPro\LongTailPro.swf".

Your Windows assigned drive letter may also be different.

After the file have been added to the Excluded Files list, click "Done" to return to the McAfee main console.

If you don't see a "Done" button, you can simply exit this menu and go back to the main console after the selected files or the LongTailPro.swf file appears in the list.

Step 3 - Re-enable McAfee real time scanning

Launch the McAfee LiveSafe / Total Protection main console.

Verify that real time scanning is turned on, as indicated in the Virus and Spyware Protection tab. If it is still turned off, click on the Virus and Spyware Protection tab to open this menu.

Click on the Real-Time Scanning tab link.

Click the button that says "Turn On".

Click "Done".

The above steps will result in the LongTailPro.swf file being added to McAfee's file exclusion list. 

We recommend to reboot the PC once to ensure that all files have been excluded, and that McAfee will not interfere withLongTailPro.

Although we provide this information as a convenience, LongTailPro has no control over an antivirus product’s detection, quarantine or removal process. If our guides are not helpful in your specific case, we recommend contacting your antivirus product support for additional help on creating software exclusions and general product functionality.

Even if you do not receive a notice during or after LongTailPro installation, we strongly recommend immediately excluding LongTailPro from future McAfee scanning to avoid potential interruption of service, and creating a rule for the LongTailPro service in the McAfee firewall if you are using it.

Reinstall Long Tail Pro

  1. Download the latest version of Long Tail Pro from here: http://www.longtailpro.com/download/LongTailPlatinum.zip
  2. Install Long Tail Pro
Did this answer your question?